Download GPL TotalDesk Theme licensed
TotalDesk is the only all in one helpdesk resolution for WordPress. Together with a ticket– & notification system, livechat, information base, report and integration module it incorporates all help options, that you just want. Do away with single helpdesk plugins and get TotalDesk!
HelpDesk Features
- Ticket System
- three Differnt New Ticket Types
- Inbox Fetching
- 2 Roles: Agent & Reporter
- My Tickets Web page
- Attachment Support
- Inform Brokers in Notifications
- HTML WYSIWIG Remark Type
- Saved replies
- Logging / Historical past system
- XLS export
- Reporters & Brokers can reply to E-mail
- Ticket Overview (assigned to, standing in colours)
- Set Inbox Archieve Folder
- Notifications
- E-mail Notifications
- Desktop Notifications
- Slack Notifications
- Notify when a ticket has been created
- Notify when somebody replied
- Livechat
- Begin a chat with a brand new topic (new ticket)
- Enter a chat with a given ticket ID
- Ship a message (new ticket) when no agent is on-line
- Each chat dialog might be saved
- Data Base
- Create a FAQ based mostly on a ticket
- Group FAQs into matters
- Set customized Icons for Matters
- Reside seek for FAQs
- Monitor FAQ views
- three In-built widgets
- Order FAQs by View / Recognition
- 2 Layouts (boxed, listing)
- Reports
- Integrations
- WooCommerce
- Envato
- Slack
- Properly Documentented
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